Frequently Asked Questions

HelloBotz is an enterprise WhatsApp Marketing & Omnichannel Automation platform built on top of the official Meta WhatsApp Cloud API. It empowers businesses to:

• Deploy 24/7 AI-powered chatbots and drag-and-drop conversational flows.
• Send high-converting bulk broadcasts with rich buttons, images, and catalogs.
• Empower multiple support and sales agents with a Unified Shared Team Inbox.
• Sync leads, abandoned carts, and orders automatically with Shopify, WooCommerce, Zoho, and CRM systems.

All new HelloBotz accounts start with a full-featured 3-day free trial with zero upfront payment and no credit card required. You get complete access to the visual flow builder, template submissions, agent seats, and webhook testing. Once you are satisfied with performance, you can choose a monthly or annual plan to go live permanently.

Yes! You can connect either a fresh new number (mobile, landline, or 1800 toll-free) or migrate your existing WhatsApp number. If you migrate an existing number currently active in the regular WhatsApp or WhatsApp Business mobile app, you simply delete the consumer WhatsApp account first, and our onboarding wizard registers it directly onto the official Meta Cloud API infrastructure in minutes.

With Meta Embedded Signup inside HelloBotz, official WhatsApp Business API phone number onboarding typically takes between 10 to 25 minutes. Once your number is verified by Meta OTP, you can instantly receive messages and dispatch outbound campaigns.

The Green Tick badge (Official Business Account) shows your verified brand name instead of a phone number even if the contact hasn’t saved your contact card. Qualifications include:

1. A verified Meta Business Manager account.
2. Two-Factor Authentication (2FA) active on the Business Account.
3. Documented brand notability (credible news publications, press mentions, or digital authority).

HelloBotz handles the Green Tick submission process directly for all Pro and Enterprise clients at zero additional service charge.

Zero risk of bans when using HelloBotz. Unlike unofficial QR-code scrapers or unauthorized desktop extensions that get banned daily, HelloBotz runs exclusively on Meta’s official Cloud API infrastructure. All messages comply strictly with WhatsApp Business Messaging Policies.

Meta establishes messaging tiers dynamically:

• Tier 1: 1,000 unique business-initiated conversations every 24 hours.
• Tier 2: 10,000 unique conversations per 24 hours.
• Tier 3: 100,000 unique conversations per 24 hours.
• Tier 4: Unlimited broadcast conversations per 24 hours.

As you send high-quality broadcasts with low block/report rates, Meta automatically promotes your account to higher tiers every 48 to 72 hours.

Yes! With HelloBotz Team Inbox, unlimited support agents and sales reps can log in simultaneously from desktops, tablets, or phones. Incoming chats can be auto-assigned via round-robin, claimed manually, tagged with custom CRM labels, and transferred between departments smoothly.

The transparent software fee covers full access to the HelloBotz platform: Visual Flow Builder, Shared Team Inbox, Contact CRM, Broadcast scheduler, API webhooks, analytics, and dedicated support. There are no setup fees and no contract lock-ins.

Meta bills WhatsApp conversations in 24-hour windows categorized into:

• Marketing: Outbound promotions, discounts, product launches.
• Utility: Order confirmations, shipment tracking, billing reminders.
• Authentication: One-time passcodes (OTPs) and verification security.
• Service (Inbound): Inquiries initiated by customers (free up to 1,000 monthly service conversations per account!).

HelloBotz charges 0% commission/markup on Meta conversations. You top up your prepaid wallet and pay the exact standard Meta government rate directly.

Yes. You can switch between Monthly and Annual plans or upgrade tiers at any point from your dashboard. Upgrades take effect immediately with pro-rata calculations. You can also cancel anytime with no penalties or hidden termination charges.

We accept all Indian and International payment methods including UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay, Amex), Net Banking, and Bank Wire Transfer for Enterprise accounts. GST invoices are generated automatically.

No technical or coding skills are needed! HelloBotz features an intuitive drag-and-drop visual canvas. You can drag message blocks, quick-reply buttons, interactive list pickers, conditional branches, and delay timers with zero lines of code.

Yes! With our AI Assistant integration (ChatGPT & Claude LLM engine), you can feed your website URLs, PDF product brochures, or support documents. The AI chatbot understands user context, responds to complex multi-turn inquiries accurately in 50+ languages, and gracefully hands off to a human agent when needed.

Whenever a customer clicks "Talk to Agent" or types an intent not recognized by the automated tree, the flow automatically pauses the bot, alerts your team in real-time, and transfers the chat to the available human agent queue.

No! Unlike the free personal WhatsApp app (where recipients must save your number in their address book), official Meta API broadcasts deliver directly into the inbox of all opt-in contacts regardless of whether they saved your contact.

You can send high-definition images, video previews, PDF catalogs, dynamic personalized variable text (e.g. {{1}} customer name, {{2}} tracking ID), Quick Reply buttons, and Call-To-Action buttons that link to website URLs or trigger phone calls.

HelloBotz’s enterprise queue dispatches at speeds exceeding 1,000+ messages per minute directly to Meta’s Tier-4 data centers with real-time delivery and read receipt tracking.

HelloBotz offers 1-click native integrations and webhooks for:

• E-commerce: Shopify, WooCommerce, Shiprocket, Wortal, Magento.
• CRM & Leads: HubSpot, Zoho CRM, Salesforce, LeadSquared.
• Automation Hubs: Zapier, Make (Integromat), Pabbly, Google Sheets.
• Custom APIs: REST Webhooks with secure HMAC-SHA256 signatures.

Yes. All message data and customer records are protected with 256-bit SSL encryption in transit and AES-256 at rest. HelloBotz strictly complies with GDPR, SOC-2 Type II standards, and Meta Cloud Security specifications.

Yes! For marketing agencies and enterprise partners, HelloBotz offers 100% White-Label SaaS reseller portals (your logo, your domain, custom pricing) as well as dedicated developer API architecture. Contact our partnership specialists for a live demo.

Official WhatsApp Business API is Meta's enterprise cloud solution that allows businesses to message customers programmatically, maintain verified sender branding, deploy multi-agent team inboxes, and build conversational AI chatbots without risking account bans.

Yes, you can upgrade, downgrade, or cancel your plan at any time directly from your dashboard. We offer a 14-day free trial on all plans.

HelloBotz connects directly to Meta's Official Cloud API. You can register a new phone number or migrate your existing business number in a few simple verification steps.

HelloBotz subscription covers platform features, flow builders, team seats, and shared inbox. Meta API conversation markup charges (if applicable) are billed at transparent Meta rates.