Support customers faster with your AI Assistant.
Give your support team an intelligent co-pilot that understands customer intent, suggests accurate replies, handles repetitive queries, and helps your agents respond with confidence — 24/7 across WhatsApp and omnichannel inboxes.
Turn every support conversation into a smarter experience.
HelloBotz AI Assistant works alongside your human agents to eliminate repetitive queries, boost first-response resolution, and maintain consistent brand voice across all channels.
Smart Reply Suggestions
Generate context-aware replies from the customer's chat history so agents can respond instantly with accurate, approved data without typing from scratch.
24/7 AI Assistance
Answer customer questions instantly even outside business hours, holidays, and weekends with an always-active, brand-safe AI support layer.
Instant Conversation Summary
Summarize lengthy customer threads into concise bullet points, highlighting customer sentiment, previous orders, core issues, and suggested next steps.
Knowledge-Based Answers
Connect your internal knowledge base, PDFs, website URLs, return policies, and product catalogs to train AI on your specific business rules.
Seamless Human Handover
Let AI handle repetitive Tier-1 queries while smoothly escalating VIP customers and high-ticket intents to human specialists with complete context.
Omnichannel Synchronization
Deploy your AI assistant simultaneously across WhatsApp, Instagram DM, Facebook Messenger, Telegram, Webchat, and Email from one unified inbox.
Your agents stay in control. AI does the heavy lifting.
Give your team an intelligent co-pilot instead of replacing the personal touch your customers value. Agents review, customize, and approve responses in a single tap.
AI scans the context and prepares the exact tracking, policy, or billing answer for instant approval.
Eliminate human errors by grounding replies on approved internal business documentation and CRM records.
Transfer chats to specialist agents with summary notes, detected emotions, and CRM customer lifetime value.
From customer question to resolved ticket in seconds.
Explore how customer queries navigate our 4-stage intelligent processing pipeline. Switch scenarios below to see real-time handling.
Omnichannel Ingest
Customer texts WhatsApp asking about dispatch timing and courier tracking.
Instant Hook < 20msIntent & RAG Match
AI extracts order number #HB2048, checks Shopify/CRM API, and matches policy.
Zero HallucinationCo-Pilot Suggestion
AI formats personalized answer with tracking link & predicted delivery window.
Agent 1-Click ApproveResolution & Sync
Message dispatched to WhatsApp, ticket marked resolved in CRM with CSAT survey.
99.8% CSAT RatingOne AI Assistant. Limitless support scenarios.
Whether you are managing e-commerce shipments, clinic appointments, or SaaS onboarding, HelloBotz AI scales with your volume.
Answer tracking requests, delivery reschedules, and address verification automatically.
Handle 80% of repetitive questions on hours, location, warranty, and pricing instantly.
Retrieve GST invoices, explain payment failures, and send secure payment links.
Guide customers through step-by-step setup, video guides, and user manual lookup.
Qualify prospect budget, gather requirements, and book calendar meetings for sales.
Auto-categorize customer complaints and assign priority tickets to the right team.
Never leave customers hanging at midnight. Provide instant help around the clock.
Check back with customers 24 hours after resolution to confirm their issue remains solved.
Frequently Asked Questions
Everything you need to know about setting up HelloBotz AI Assistant.
Can AI Assistant work with our existing WhatsApp support inbox?
Yes. HelloBotz AI Assistant natively integrates into your WhatsApp Business API shared inbox. It works as an agent co-pilot drafting suggestions for your team or as an autonomous first-line responder.
How does the human agent handover work?
If a customer expresses frustration, asks for a human agent, or enters a high-intent sales question, the AI Assistant instantly flags the conversation, notifies the assigned human executive, and transfers the chat with an auto-generated context summary.
Can we control what the AI answers and prevent hallucinations?
Absolutely. HelloBotz uses strict Retrieval-Augmented Generation (RAG). The assistant only answers using information found in your uploaded knowledge documents, website URLs, and verified policy guides. If an answer isn't in your knowledge base, it politely offers to connect with a team member.
Does the AI support multiple languages like Hindi and Hinglish?
Yes. HelloBotz AI Assistant automatically detects and replies in English, Hindi, Hinglish, Spanish, Arabic, Portuguese, and over 60+ global languages, ensuring your customers feel understood in their preferred language.
How fast can we set this up for our company?
Onboarding typically takes less than 15 minutes. Connect your WhatsApp channel, paste your website URL or upload your support FAQ document, and start testing your AI assistant immediately in sandbox mode.
Make every support conversation faster.
Bring AI-powered assistance into your customer support workflow and let your team focus on high-impact customer relationships.
