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Search guides, tutorials, and setup instructions for WhatsApp Business API, chatbots, team inbox, campaigns, and integrations.

Most Read

Popular Help Articles

Frequently referenced troubleshooting guides and setup walk-throughs.

WhatsApp API

How to Verify Your Meta Business Manager Account

Required documents, business registration details, and step-by-step verification process to unlock unlimited messaging tiers.

Automation

Building an Automated Lead Qualification Flow

Capture customer intent, request budget and contact details, and route qualified leads instantly to sales reps.

Campaigns

Meta Template Approval Guidelines & Best Practices

Avoid template rejections. How to format variables, categories, call-to-action buttons, and opt-out clauses properly.

Developer

Setting Up Real-Time Webhooks for Customer Messages

Configure HTTP endpoints, handle verification tokens, verify HMAC signatures, and handle delivery callbacks reliably.

E-commerce

Automating Abandoned Cart Recovery on WhatsApp

Connect Shopify or WooCommerce to dispatch personalized recovery reminders with dynamic checkout links within 15 minutes.

Billing

Understanding WhatsApp Business API Conversation Charges

Learn how Meta charges for Service, Marketing, Utility, and Authentication conversations with HelloBotz’s zero-markup model.

FAQ

Frequently Asked Questions

Instant answers to the most common questions our support team receives.

With HelloBotz, your WhatsApp Business API number is typically activated within 10 to 30 minutes via Meta Embedded Signup. If your Meta Business Manager is already verified, you can immediately begin sending messages up to Tier 1 limits (1,000 unique business-initiated conversations per 24 hours).
Yes! You can migrate an existing mobile, landline, or toll-free number to the WhatsApp Cloud API. Note that before migrating, you must delete the account from the regular WhatsApp or WhatsApp Business mobile app so Meta can register it on the Cloud API infrastructure.
To qualify for the official Meta Official Business Account (Green Tick) badge, your business must have a verified Meta Business Manager, 2-factor authentication enabled, and demonstrable brand notability (organic press mentions in credible publications). HelloBotz’s support team assists all Growth & Enterprise tier clients with Green Tick applications at no extra fee.
Meta structures messaging tiers dynamically based on phone number quality rating: Tier 1 allows 1,000 conversations/day, Tier 2 allows 10,000/day, Tier 3 allows 100,000/day, and Tier 4 allows unlimited conversations/day. As your broadcasts maintain a High quality rating, Meta automatically elevates your messaging tier every 48 hours.
Yes! HelloBotz’s Shared Team Inbox allows unlimited agents to respond to incoming customer messages simultaneously from our web console, Android app, or iOS app. You can assign conversations manually, use round-robin auto-assignment, add internal notes, and tag conversations with priority flags.
HelloBotz maintains 100% transparent pricing with zero markup on Meta conversation fees. You pay the standard transparent platform subscription plus the exact official Meta conversation cost as published by Meta for your country.
Priority Assistance

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Have an issue or need assistance? Open a support ticket below or message our engineers directly on WhatsApp.

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Email Technical Support: support@hellobotz.com
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