Manage WhatsApp Chats Smarter with Shared Team Inbox
Handle customer conversations, assign agents, and track performance, all from a single, unified WhatsApp inbox.
Key Features of WhatsApp Team Inbox
One WhatsApp Number, Multiple Team Members
Handle each customer's messages without the effort of handling different WhatsApp numbers.
- Access every chat from a single or unified dashboard.
- Add agents from 5 to 100, with different logins under the same WhatsApp number.
- Never missed a message with quick AI-powered bot replies.
Effortless Agent-to-Agent Communication
No need to take screenshots or switch chats to seek help anymore.
- Directly assign chat or queries within the same interface.
- Tag agents or handover tickets effectively.
- Collaborate easily without leaving the WhatsApp screen.
Templates & Quick Replies
Increase accuracy and speed with pre-defined WhatsApp message templates and reply faster during communication.
- Immediately reply to common FAQs, delivery updates, and general queries.
- Optimize scalable and professional engagement every time.
- Minimizes response time while enhancing customer experience.
Explore More WhatsApp Business API Features
Discover powerful WhatsApp features that help you engage customers, boost sales, and simplify communication — all in one platform.
WhatsApp Broadcasting
Send bulk tailored messages to unlimited contacts instantly with guaranteed better reach and improved customer engagement without spamming.
Learn moreWhatsApp AI Chatbot
Use a Chatbot to automate customer queries, manage FAQs, and offer 24/7 instant support to increase efficiency and reduce manual workload.
Learn moreWhatsApp Forms
Collect leads, customer data, and ask for feedback, all within WhatsApp chats using interactive and easy-to-fill forms.
Learn moreWhatsApp Blue Tick
Verified your brand with the official blue tick to improve credibility, trust, and customer confidence.
Learn moreClick-to-WhatsApp Ads
Convert your ads into a quick WhatsApp chat to enhance lead generation, customer engagement, and sales conversion.
Learn moreWhatsApp Payments
Make it easier for customers to purchase, pay, and check out without leaving WhatsApp with secure in-chat payments.
Learn moreWhatsApp Drip Campaign
Automate sequential messages to nurture leads, increase conversions, and keep your audience engaged over time.
Contact Us ➜WhatsApp Team Inbox
Collaborate with your team by handling all customer conversations in a single dashboard using WhatsApp shared-team inbox.
Learn moreWhatsApp Interactive
Engage customers with interactive buttons, lists and reply options that make conversations faster, easier, and actionable.
Learn moreWhatsApp Authentication
Send OTPs with 99% reliability and secure logins using WhatsApp’s end-to-end encrypted, one-tap authentication.
Learn moreWhatsApp Catalog
Display your products or services in the WhatsApp catalog for customers to effortlessly browse and place orders.
Learn moreWhatsApp Voice Calling
Enable real-time voice calls for instant customer connection. Boost trust, support, and conversions with faster interactions.
Learn moreExplore Industry-wise WhatsApp Use Cases
See how businesses across industries use WhatsApp Business Platform(API) to engage customers, increase sales, and simplify communication.
Department Wise Uses of WhatsApp Official API
See how WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.
WhatsApp for Marketing
Reach customers instantly with high-engagement broadcasts and personalized offers.
Learn moreWhatsApp for Sales
Convert chats into sales with automated workflows, lead management, and fast follow-ups.
Learn moreWhatsApp for Support
Provide fast, reliable customer support with instant replies and automated ticket management.
Learn moreFrom customer chat to resolved ticket in 4 steps.
See how your team coordinates conversations, tags specialists, and closes queries with zero friction.
Inbound Message
Customer messages via WhatsApp, Instagram, or Facebook Business.
Sub-20ms RoutingSkill-Based Assignment
System auto-routes inquiry to the right department or agent.
Auto Load-BalanceInternal Notes & Templates
Agents coordinate via private team notes and 1-tap templates.
Zero Customer WaitResolution & CRM Sync
Chat marked resolved and conversation transcript pushed to CRM.
100% Audit Trail
