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WhatsApp Shiprocket Integration for Automated Notifications

Send timely shipping alerts to your customers on WhatsApp to keep them updated regarding their order delivery status.

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WhatsApp Shiprocket Integration

Why WhatsApp Shiprocket Integration

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Real-time Shipping Updates

Keep your clients on loop without them asking for it. Automatically notify them using WhatsApp at every milestone, from order pickup and transit process to the final delivery attempt.

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Direct Delivery Tracking Links

Reduce friction in the post-purchase journey by sharing live and clickable tracking links within WhatsApp chat. It enables customers to check their shipment status with just a click.

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Instant Delivery Confirmation

Provide peace of mind the moment an order reaches its destination. Send automated confirmation messages as soon as Shiprocket marks an order as delivered to make sure it reaches the right person.

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Proactive Exception Handling

Convert a potential negative into a positive. In case of any delay, weather disruption, or failed attempts, inform your clients instantly via WhatsApp to manage expectations and maintain trust.

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Automated Delivery Reminders

Decrease failed delivery attempts by sending automated reminders and coordination instructions on the delivery day. It ensures customers are available to receive their packages.

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Unified Multi-Courier Support

Be it a Delhivery, BlueDart, or Ecom Express through Shiprocket, HelloBotz delivers a unified brand experience. Monitor and notify about packages across all courier partners from a single WhatsApp API dashboard.

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Decreased Support Queries

Proactively updating customers can lower "Where is my order?" (WISMO) tickets by up to 70%.

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Branded Experience

Use your own brand name and personalized templates to make the conversation feel more professional and trustworthy.

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Reduced RTO (Return to Origin)

Sending automated COD (Cash on Delivery) confirmations and address verification prompts via WhatsApp ensures the customer is genuine about the order before you ship it.

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How to Integrate HelloBotz WhatsApp API in Shiprocket

#1

Generate Webhook URL

We'll use a webhook to bridge the gap between Shiprocket and Shopify. Go to the integration tab, select Shiprocket, and copy the webhook URL.

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Generate Webhook URL
#2

Configure Shiprocket Panel

  • Log in to Shiprocket > Settings > API > Webhooks.
  • Create a new Webhook and paste the URL copied above.
  • Set the Event Trigger to "Order Created" or "Cart Abandoned"
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Configure Shiprocket Panel
#3

Activate HelloBotz Automation

  • Go to Automations in HelloBotz and click 'Create New'
  • Select 'Abandoned Checkout' as your primary trigger
  • Choose your pre-approved WhatsApp template (e.g., 'Discount Reminder')
  • Flip the switch to 'Active' to start recovering sales
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Activate HelloBotz Automation

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Department Wise Uses of WhatsApp Official API

See how WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.

WhatsApp for Marketing

Reach customers instantly with high-engagement broadcasts and personalized offers.

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WhatsApp for Sales

Convert chats into sales with automated workflows, lead management, and fast follow-ups.

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WhatsApp for Support

Provide fast, reliable customer support with instant replies and automated ticket management.

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Frequently Asked Questions

Of Course. You can customize the way WhatsApp data is recorded in Shiprocket. It consist which data fields go into which fields of Shiprocket, setting up custom formats, and filtering out unwanted information.