Turn your business data into clear decisions.
Get a complete 360° view of customer conversations, broadcast campaigns, chatbot automation, agent productivity, and revenue conversion from one unified, high-speed Analytics Dashboard.
Everything important, visible in one unified pane.
Bring all your mission-critical messaging KPIs together so executives, marketing managers, and support team leads always know exactly where to optimize next.
Real-Time Live Dashboard
Monitor concurrent conversations, agent reply queues, open tickets, and incoming leads second-by-second without reloading screens.
Conversational AI Analytics
Analyze bot containment rates, drop-off points, intent match accuracy, and cost savings compared to traditional call center operations.
Customer Lifecycle Insights
Track customer retention cohorts, repeat engagement frequency, VIP lifetime value, and preferred communication channels.
Broadcast & Campaign ROI
Measure WhatsApp and SMS promotional campaigns by delivered count, read rate, link click-throughs, and downstream sales checkout.
Agent & Team Productivity
Evaluate first-response time (FRT), average resolution time (ART), chat concurrency, and customer CSAT per individual agent.
Automated Executive Reports
Schedule automated daily or weekly PDF/CSV performance digests sent directly to executive WhatsApp inboxes and team Slack channels.
Don't just collect data. Understand what to do next.
HelloBotz Analytics converts millions of raw telemetry events into intelligent notifications so your growth and support teams can move swiftly.
Compare period-over-period chat volume to forecast peak support hours and scale agent shifts proactively.
Locate exact questions where users abandon catalog orders and refine your chatbot conversational flow.
Quantify hours saved and operational expenses reduced by resolving 80%+ of inquiries without human labor.
From raw event stream to revenue growth in 4 stages.
How HelloBotz ingests, normalizes, and visualizes high-throughput conversational events in sub-second latency.
Connect Omnichannel Data
Webhook streams ingest messages, template sends, and user clicks in real time.
Sub-10ms IngestionReal-Time Event Processing
Events categorized by delivery status, response latency, and chatbot handover.
99.99% Uptime EngineCohort & Trend Analytics
Automated funnel visualization shows drop-offs from broadcast delivery to checkout.
Deep Cohort MatrixTake High-Impact Action
Scale winning broadcast audiences, optimize bot scripts, and maximize agent ROI.
Direct Revenue LiftA complete view of your business communication.
Track every vital metric that drives customer satisfaction and commercial performance.
Total chats, open threads, queue depth, closed tickets, and peak hour trends.
New contacts acquired, active returning buyers, and customer lifetime value.
Sent, delivered, read, failed, and response rates with operator-level failover logs.
Automated deflection rate, RAG knowledge accuracy, and human escalation ratio.
Broadcast deliverability, opt-out percentages, CTRs, and conversion attribution.
Agent reply speed, resolved ticket volume, CSAT ratings, and active handle time.
Net Promoter Score, 5-star rating averages, sentiment flags, and negative alerts.
Direct sales generated via WhatsApp Pay, order confirmations, and COD validations.
Frequently Asked Questions
Everything you need to know about HelloBotz Analytics Dashboard.
What data can I monitor in the HelloBotz Analytics Dashboard?
You can track total incoming and outgoing messages, campaign delivery and read rates, agent response latency (FRT/ART), bot resolution percentage, customer acquisition costs, and revenue generated via conversational commerce.
Is the analytics telemetry updated in real time?
Yes. The dashboard streams updates in sub-second latency. When a broadcast is dispatched or an agent responds, you can observe live counters incrementing immediately without manual page refreshes.
Can I filter reports by specific marketing campaigns or team agents?
Yes. HelloBotz offers granular filtering: filter by communication channel (WhatsApp, Instagram, SMS, RCS), specific broadcast tag, date range, or individual support representative.
Can I export analytics data to CSV, Excel, or Google BigQuery?
Absolutely. You can download one-click CSV and Excel reports, or schedule automated raw webhook data exports into Google BigQuery, Snowflake, or Google Sheets for custom enterprise business intelligence.
Can team members access custom permission-based dashboards?
Yes. HelloBotz supports role-based access control (RBAC). Marketing teams see campaign metrics, support managers see ticket and agent KPIs, while executives access top-level revenue dashboards.
See the numbers that move your business forward.
Consolidate your customer messaging activity into one powerful console and empower your team with data-driven confidence.
