Turn customer opinions into actionable insights.
Collect CSAT ratings, NPS reviews, and qualitative customer feedback automatically at key touchpoints. Make it effortless for customers to share their experience and empower your team to optimize every interaction.
How was your shopping experience?
Your feedback helps us continuously elevate our service quality.
Everything you need to collect better feedback.
Create conversational feedback workflows that achieve up to 78% response rates on WhatsApp while giving your business structured, actionable data.
1-Tap Rating Collection
Collect instant 1–5 star ratings or CSAT/NPS scores directly inside WhatsApp without redirecting customers to slow external forms.
Custom Dynamic Flows
Ask adaptive follow-up questions based on score: 5-star raters get a Google Review prompt, while 1-star raters are connected to a manager.
Event-Based Automated Triggers
Auto-dispatch surveys after key milestones: order delivery, ticket resolution, doctor consultation, or product return completion.
Unified Feedback Dashboard
Track real-time NPS, CSAT trends, agent performance scores, and keyword sentiment distribution from a single visual dashboard.
WhatsApp Interactive Buttons
Leverage Meta-approved interactive quick-reply buttons and list menus that make responding as simple as tapping a screen.
AI Sentiment Analysis
Automatically extract customer sentiment, pinpoint recurring complaints, and identify product improvement opportunities.
See what your customers are really saying.
Transform thousands of individual chat responses into clear visual indicators of customer happiness, agent quality, and product satisfaction.
Monitor customer sentiment week-over-week across specific product categories and agents.
Catch delivery delays, product defects, or payment snags before they hurt your brand reputation.
Automatically guide delighted 5-star customers to leave verified reviews on Google and Trustpilot.
Closed-loop feedback journey in 4 automated steps.
From the initial trigger event to intelligent promoter/detractor follow-ups, HelloBotz automates the entire feedback lifecycle.
Trigger Event
Courier webhook confirms order delivery; system waits 90 minutes before asking.
Smart Delay Logic1-Tap WhatsApp Request
Interactive message dispatched with 5-star quick buttons and product picture.
Zero App DownloadInstant Customer Reply
Customer taps 5 stars and selects 'Lightning Delivery' chip in under 5 seconds.
78% Response RateClosed-Loop Action
Promoter offered 10% coupon code and 1-tap link to leave a verified Google Review.
Auto-Reputation GrowthFeedback collection tailored for every industry.
Proven CSAT playbooks engineered for high engagement and actionable insights.
Collect delivery and product quality ratings within 2 hours of package unboxing.
Measure agent helpfulness and first-contact resolution right after chat close.
Gather photos and unboxing feedback for social proof and product improvement.
Turn satisfied 5-star chat ratings into public 5-star Google Business reviews.
Check in on guest comfort during stay and gather overall visit reviews at checkout.
Measure patient consultation experience and doctor bedside manner discreetly.
Collect student feedback after webinars, course completion, or tutor sessions.
Measure quarterly NPS and detect churn risk early before contract renewal dates.
Frequently Asked Questions
Everything you need to know about automated customer feedback collection.
Can feedback be collected directly inside WhatsApp?
Yes. HelloBotz uses official WhatsApp interactive button templates and flows so customers can submit ratings with a single tap directly in the chat, without opening external browser windows.
Can I combine star ratings, multiple-choice, and open text comments?
Yes. You can build multi-step conversational surveys: start with a quick 1–5 star rating, ask why they selected that score via choice pills, and invite an optional audio or text comment.
How does the automated detractor alert work?
If a customer rates 1 or 2 stars, HelloBotz immediately alerts your customer support manager via WhatsApp and email, pauses promotional broadcasts to that contact, and creates a high-priority retention ticket.
Can we integrate feedback data with Shopify, WooCommerce, or Zoho CRM?
Yes. Every rating, tag, and review comment is automatically synchronized into your connected CRM, Google Sheets, or e-commerce platform via our native webhooks and API integrations.
How do you prevent spamming customers with survey requests?
HelloBotz includes built-in survey cooldown frequency limits (e.g. maximum one survey request per customer every 30 days) to protect your brand relationship and ensure high response quality.
Start listening to your customers with HelloBotz.
Collect feedback at the exact right moment, understand real-time sentiment, and turn reviews into sustainable business growth.
